Shipping Policy

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Processing time includes order review, item preparation, and shipment arrangement.

Orders placed during weekends, holidays, high-volume sale periods, or promotional events may require additional handling time. If there is an issue with your order information, our support team may contact you by email before shipment.

Estimated Delivery Time

Estimated delivery time is 2–5 business days after your order has shipped. Delivery times are estimates and may vary depending on the destination, local delivery conditions, customs processing, weather, carrier delays, or other circumstances outside our direct control.

Shipping Destinations

Boggi Milano provides Free Worldwide Shipping to supported delivery destinations. Some remote areas, restricted regions, military addresses, or locations with limited delivery access may require additional review before shipment.

If we are unable to ship to the address provided, we will contact you using the email address associated with your order.

Shipping Rates

Shipping is free worldwide. No standard shipping fee will be charged for eligible orders using our Free Worldwide Shipping service.

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address used at checkout when available. Tracking updates may take 1–3 business days after shipment to appear in the carrier system.

If your tracking number does not update immediately, please allow the tracking system time to refresh before contacting support.

Incorrect or Incomplete Address

Please review your shipping address carefully before submitting your order. Boggi Milano is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided at checkout.

If you notice an address mistake after placing your order, contact us as soon as possible at [email protected]. We will do our best to assist, but address changes may not be possible once an order has been processed or shipped.

Customs, Duties, Import Taxes & Government Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If these fees apply to your shipment, they will be covered by us.

You should not be asked to pay additional customs duties, import taxes, brokerage fees, or government charges for delivery under our Free Worldwide Shipping service. If you receive a notice requesting payment for these fees, please contact us before paying so our support team can review the situation.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or damaged in transit, please contact Boggi Milano support at [email protected] with your order number and tracking information.

• For delayed packages, we will help review the tracking status and available shipment information.
• For lost packages, we may need time to investigate the shipment with the carrier or delivery partner.
• For damaged packages, please provide clear photos of the package, shipping label, and affected item as soon as possible.

Contact Us

If you have questions about shipping, tracking, delivery, customs coverage, or an order that has already shipped, contact Boggi Milano customer support at [email protected].

To help us assist you faster, please include your full name, order number, checkout email address, shipping address, and a clear description of your request.