Return Policy

30-Day Return Window

Eligible items may be returned within 30 days of delivery. Return requests made after the 30-day return window may not be accepted.

To help us review your request, please contact Boggi Milano customer support as soon as possible if you need to start a return.

Return Eligibility

To be eligible for a return, the item must be in its original condition and suitable for inspection. Returned items should be unused, unworn, unwashed, undamaged, and returned with original tags, labels, packaging, and accessories when applicable.

• The item must be returned within the 30-day return window.
• The item must match the original order record.
• The item must not show signs of wear, washing, alteration, damage, stains, odor, or misuse.
• All included parts, tags, labels, protective packaging, and accessories should be returned with the item.

Non-Returnable Items

Some items may not be eligible for return depending on their condition, product type, or purchase terms.

• Items returned after the 30-day return window
• Items that have been worn, washed, altered, damaged, or used
• Items missing original tags, labels, packaging, or included accessories
• Items marked as final sale, non-returnable, or excluded from returns at the time of purchase
• Gift cards, personalized items, or custom items if applicable

How to Start a Return

Before sending any item back, please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Returns sent without contacting customer service first may not be accepted.

• Your full name
• Your order number
• The email address used at checkout
• The item name, size, and quantity you want to return
• The reason for your return request
• Photos if the item is damaged, incorrect, or defective

Return Shipping Cost

Boggi Milano offers 30 Days Free Returns for eligible return requests. Return shipping instructions will be provided by our customer service team after your request is reviewed.

Please do not send items to any address without receiving return instructions from customer service. A fixed return address is not displayed on this page because return details may vary by order.

Refund Process

After your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed within 3–15 days after the returned item is received and inspected.

Refund timing may vary depending on your payment provider, bank, or card issuer. Original payment method availability may depend on the payment option used at checkout.

Exchanges

If you need a different size, color, or item, please contact customer service first. Our team will provide available options based on your order and the item’s current availability.

Exchanges may require inspection of the original item before a replacement can be arranged.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact us at [email protected] as soon as possible.

Please include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label when applicable. This helps our team review the issue and provide the correct next steps.

Final Sale Rules

Items marked as final sale, non-returnable, or excluded from returns at the time of purchase are not eligible for return unless required by applicable law or approved by customer service due to a qualifying issue.

Contact Us

If you have questions about returns, refunds, exchanges, damaged items, or return eligibility, contact Boggi Milano customer support at [email protected].

To help us assist you faster, please include your order number, checkout email address, item details, and a clear description of your request.